Booking Terms & Conditions

All Bookings

The terms and conditions detailed below apply to all bookings whether made online at Ruskinhotel.com or by a third party, telephone or in-person. All rates are subject to availability, all bookings are taken at the discretion of The Ruskin Hotel Blackpool. The Hotel has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.

Payment Terms for bookings

Advance Purchase Rates
Full payment is required at the time of booking. The payment is strictly non-refundable and non-transferable.
Payments by: Visa Debit/Delta, Visa Credit and Mastercard occur no charge.
Please note that we use 3D secure on our website for your own protection.
Flexible Rates
First Night rate is payable as non-refundable deposit. We do take card details to guarantee your booking total value and charge your card to the value of your first night of your booking. You may cancel without additional charges until midnight two days prior to arrival , your first night non refundable deposit will be retained. You will be charged the full rate if you fail to attend on your arrival day and your booking will be cancelled the day after arrival date. 
Chip and Pin Policy
To help prevent credit card fraud and identity theft, we operate a Chip and Pin policy for all payments. If you have pre-paid for your booking, then a £1.00 pre-authorisation will be taken on a card in the booking name and the card must be verified with your PIN number. If you have no card, then you are required to pay in full in cash and the card used to make the booking will be refunded.

Check In/Check Out

Check-in is from 14:30pm and check out is 11:00 am. If you haven’t prepaid and plan to arrive after 14:30pm, please advise the hotel. Failure to notify of late arrival may result in your room being resold, and our cancellation terms will apply.

Smoking Policy

The hotel is non-smoking and penalty fees will be applied if you smoke in the hotel. There are designated smoking areas within the hotel grounds.

Parking – on-site

There is limited parking available, subject to availability and subject to additional costs. Pre-booking is advisable at the time of booking.

Privacy Policy

The Ruskin Hotel will not pass your personal details to any third-party companies.

Behaviour

If you or any member of your party is considered likely to cause offence, danger, damage or distress to others we always reserve the right to cancel or terminate your holiday completely. If this situation arises our responsibility under the contract will cease and we will be under no obligation to cover expenses incurred nor shall we consider any claims for compensation or refunds.

Feedback

Should you have any feedback/issues regarding your accommodation, please report it immediately to reception for the hotel staff to rectify. If you feel the issue reported has not been fully rectified, please ask to speak to a senior hotel manager who will endeavour to help you and rectify any problems.

All complaints must be received in writing by letter or email within 28 days of returning from your holiday for the issues to be fully investigated. We aim to reply to any complaints in writing within 14 days of receipt of the letter or email of complaint, however sometimes it may take longer as we await a response from our service suppliers. We are unable to investigate any issues if they have not been reported to the hotel management during your stay.

Payment Terms and Conditions 

Confirmation of Payment

Your booking invoice will be sent to you once payment has been processed, at which time all terms and conditions come into immediate effect. If you have requested a copy by email, you should receive this within 24 hours. If you have booked by telephone and have requested your booking confirmation be sent by post, you should receive this within five working days. It is the customer’s responsibility to ensure they have received their booking confirmation and reviewed that all the information provided is correct (guests names, room allocation, meals etc).

If you have not received your booking confirmation within the times stated above, please contact the Hotel so we can arrange for a duplicate copy to be sent to you.
Prices and availability are correct at time of going to press although we reserve the right to change any prices online or in our brochure at any time without prior notification. If the price of your stay is to increase or decrease after you have booked, your holiday cost will be unaffected; No refunds will be given if it is discounted later.

Child Prices

The Ruskin Hotel will charge child prices based on children aged 2 – 14 years of age when sharing with 2 full paying adults. Therefore, we will charge two adult prices if there are only 1 adult and 1 child sharing a bedroom.

Online Bookings

The Ruskin Hotel accept your booking in good faith that you have read and understood the booking conditions during the booking process. As per the above information regarding child prices, if you are to select the incorrect number of adult and child prices (with child prices being based on sharing with two adults), your booking will be updated with the correct price information when it is processed by our staff who will endeavour to contact you to make you aware of the issue.

Special Requirements or Requests 

Our Chef’s will, where possible endeavour to provide dietary requirements within reason, but please note this is not always possible unless prearranged and agreed prior to arrival.
Unfortunately, The Ruskin is not suitable for guests who are confined to a wheelchair or have limited mobility or unable to manage stairs. The hotel has customer lifts that are regularly maintained, however in the event of mechanical failure all guests must be able to manage using the stairs within the hotel whilst repair work is carried out. The Hotel accepts no liability for inconvenience or loss of enjoyment whilst the lift is out of order.
We do accept requests for guests with walking difficulties, such as ground and low floor bedrooms and will always endeavour to meet individual requests, however, on occasions this may not always be possible. Please note, although customers can request a room type for their stay, we cannot guarantee the room number.

Cancellation by The Ruskin Hotel Blackpool

Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur because of any such cancellation or change.

Advance Purchase Rates

In the event of having to cancel, 100% of the monies paid to secure the booking will be retained.

Flexible Rates

You may cancel, with no further charge above the deposit, until midnight the day prior to arrival.
You will be charged the total rate if you fail to cancel prior and fail to arrive.

Cancellation by You

Please ensure that all members of your party have private holiday insurance to protect them from financial loss in the event of cancellation due to illness.
Any cancellation must be received in writing, either by email or by post. Any applicable refund will be made by cheque and dispatched within 28 days from receipt of cancellation.

For customers who pay in full at the time of booking, a deposit will still be charged in the event of a cancellation; the deposit amount will be explained to you at the time of booking and confirmed on your booking invoice.

2022 Grand Prize Raffle - Toyota Yaris Design 1.5 Hybrid

Entry;

• This ticket entitles the bearer to 1 entry into the prize draw
• Earn 1 ticket for each room night
• Tickets have no monetary value

Prize includes;

• Toyota Yaris Design 1.5 Petrol Hybrid
• 3 years warranty
• 1 year road tax
• Full tank of petrol

Competition details;

Only room nights booked direct with The Ruskin Hotel or Blackpool Breaks/Breaks2Go are included
Valid for stays from 1st July to 22nd December 2022
The winner is to be announced on 23rd December 2022
The car to be collected from The Ruskin Hotel from 24th December 2022
Tickets cannot be purchased
The winner will be selected by an automated independent random number selector
Staff and their family members are excluded from the draw
No cash alternative given
Winning ticket must be presented to collect the prize
Valid insurance must be presented to collect the prize

Car is to be collected within 28 days of the competition being drawn

Disabled Access Statement – The Ruskin Hotel, Blackpool.

  1. Introduction

At the Ruskin we take the needs and equal treatment of all our guests extremely seriously. We are committed to ensuring as many of our facilities and services are accessible to all.

If during your stay you feel there is something we could do to assist you, or make your stay more comfortable, please allow us the opportunity to do so by contacting Reception.

      2. Bookings and Pre-Arrival

For details of how to book, or how to obtain information prior to arrival, please contact us via our website or from the hotel direct 01253 624063. Contact details can be found in the ‘Contact us’ section at the end of this document.

  1. Arrival and Car Parking Facilities

Directions to the hotel, and details of local transport options, can be obtained on our website or by contacting the hotel direct.

The hotel has limited Garage parking spaces which must be pre-booked. We do not have dedicated disabled parking bays, blue badge holders can park for free in any of the parking bays in front of the Hotel but NOT the loading bay.

At the main entrance, access ramps have been installed to facilitate access for wheelchair users.

  1. Main Entrance and Reception

Reception operates 24 hours a day, Reception Team Members are available to assist any guests who may be unfamiliar or unable to use the facilities or require assistance.     

Payment of hotel bills is made at check in. Our payment systems are set up to accept a signature instead of a PIN number for guests who have arranged this via their bank or building society.

Clipboards are available to assist any guests who have difficulty accessing the Reception desk.

Whilst our Reception area is quite small, at least one small table and one or two chairs provided.

Guests are advised to inform Reception at check in if they will require any assistance in the event of a fire evacuation.

  1. Public Areas – General

Access around the public areas of the hotel are generally by means of level access or incorporating the use of lifts.

For reasons of fire safety, the circulation corridors of our hotels are subdivided at regular intervals by self-closing, fire resisting doors.

  1. Bars and Restaurants

Roly’s Bar and Rembrandts Cabaret Lounge are both located on ground level and have no access concerns.

Rubens Restaurant is located on the lower ground floor and can be accessed via either lift.

We have two accessible toilet facilities. These toilets are provided with grab rails, adequate transfer space, accessible sinks with lever taps and emergency alarm pull cords, these are located on the ground floor and are clearly signed.

Our Team Members will also be happy to take guests through the menu options if requested.

Table service is provided in our restaurant, bar and lounges.

In restaurants where breakfast is provided by means of a self service buffet, our Team Members will be happy to provide assistance upon request.

A range of seating options is provided throughout our bars and restaurants, offering a reasonable degree of choice and flexibility.

Many of the televisions in our bar areas can be set to display subtitles and these can be displayed upon request.

  1. Meeting, Function, Conference Rooms and Retreat Wellness

Our meeting room facilities – Regency Suite, on the lower ground floor can be accessed via our lifts and then ramp access is required, this can be arranged by speaking to any member of the team.

If you wish to book a meeting room, we strongly recommend that you discuss your requirements with the hotel direct.

Please notify the function or conference organisers in advance if any additional services are required.

Retreat – our wellness centre is located on the lower ground floor and can be accessed via either lift, please speak to a retreat team member to discuss your requirements for access to the facilities.

  1. Bedrooms

We do not have any fully adapted bedrooms at the Ruskin, some rooms are suitable for guests with limited mobility.

The dimensions and nature of the facilities available in our bedrooms may differ between rooms depending on factors such as the age, design and layout of the building.

The accessible bedrooms are mostly located close to Reception on ground floor or at lift level. However, due to the design and layout of the building, your requirements are best discussed directly with a team member.

Most beds provided in our bedrooms should be 480mm in height. This is in accordance with the standards recommended in British Standard 8300:2009 ‘Design of buildings and their approaches to meet the needs of disabled people – Code of Practice’. This height is recommended as it corresponds to the seat height of most wheelchairs and, therefore, facilitates transfer between the wheelchair and the bed.

However, we appreciate that some guests may prefer a higher bed and, if given sufficient advance notice of this at the time of booking, we can arrange to have the bed raised.

Unfortunately, we cannot provide mobile hoists. However, should a guest wish to bring their own mobile hoist we can arrange to have the bed raised to accommodate its use, if given sufficient advance notice of this at the time of booking.

All bedrooms are provided with a desk and chair. Where space permits a tub chair and small table are also provided. If during your stay you would like the bedroom furniture rearranged, or an item of furniture removed or provided, please contact Reception and we will do our utmost to assist.

The flooring in bedrooms is short pile carpet.

Televisions with a remote control are provided in all bedrooms. These televisions have the facility to display subtitles. 

Fire evacuation procedures are displayed on the back of the bedroom door. Guests are reminded to inform Reception if they would require any assistance in the event of a fire evacuation.

In accordance with our policy and government guidelines, all of our hotel bedrooms are No Smoking.

  1. Bathrooms

All our bedrooms have en-suite bathrooms.

Some of our bathrooms are fitted with shallow baths, with the bath rim at the same height as the majority of wheelchair seats (480mm), and grab rails around the bath. These aid transfer from a wheelchair to the bath.  

Soap is provided in soap dispensers.

Bathroom floors are of a non-slip material.

Bathmats are provided in all rooms.

  1. Additional Information

Registered Assistance dogs are welcome at The Ruskin.

Our Team Members receive disability awareness training.

Where there are bedrooms above the ground floor, the fire evacuation procedure may involve wheelchair users being directed to a safe refuge in the first instance.

Unfortunately, we cannot offer personal care. Where personal care is required, we recommended that guests contact their own local social services who may be able to advise them of approved care services local to the hotel.

Should you require assistance during your stay please contact Reception and our Team Members will be happy to do all that they can to assist.

Enjoy your stay with us at The Ruskin – please remember we are here to help.