Booking Terms & Conditions
The terms and conditions detailed below apply to all bookings whether made online at Ruskinhotel.com or by a third party, telephone or in-person. All rates are subject to availability, all bookings are taken at the discretion of The Ruskin Hotel Blackpool. The Hotel has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.
Payment Terms for bookings
Advance Purchase Rates
Full payment is required at the time of booking. The payment is strictly non-refundable and non-transferable.
Payments by: Visa Debit/Delta, Visa Credit and Mastercard occur no charge.
Please note that we use 3D secure on our website for your own protection.
First Night rate is payable as non-refundable deposit. We do take card details to guarantee your booking total value and charge your card to the value of your first night of your booking. You may cancel without additional charges until midnight the day prior to arrival , your first night non refundable deposit will be retained. You will be charged the full rate if you fail to attend on your arrival day and your booking will be cancelled the day after arrival date.
Chip and Pin Policy
To help prevent credit card fraud and identity theft, we operate a Chip and Pin policy for all payments. If you have pre-paid for your booking, then a £1.00 pre-authorisation will be taken on a card in the booking name and the card must be verified with your PIN number. If you have no card, then you are required to pay in full in cash and the card used to make the booking will be refunded.
Check In/Check Out
Check-in is from 14:30pm and check out is 11:00 am. If you haven’t prepaid and plan to arrive after 14:30pm, please advise the hotel. Failure to notify of late arrival may result in your room being resold, and our cancellation terms will apply.
Small well-trained dogs can be accommodated in the hotel, Guide and Assistance dogs are allowed throughout the hotel, including the restaurant.
The hotel is non-smoking and penalty fees will be applied if you smoke in the hotel. There are designated smoking areas within the hotel grounds.
Parking – on-site
There is limited parking available, subject to availability and subject to additional costs. Pre-booking is advisable at the time of booking.
The Ruskin Hotel will not pass your personal details to any third-party companies.
If you or any member of your party is considered likely to cause offence, danger, damage or distress to others we always reserve the right to cancel or terminate your holiday completely. If this situation arises our responsibility under the contract will cease and we will be under no obligation to cover expenses incurred nor shall we consider any claims for compensation or refunds.
Should you have any feedback/issues regarding your accommodation, please report it immediately to reception for the hotel staff to rectify. If you feel the issue reported has not been fully rectified, please ask to speak to a senior hotel manager who will endeavour to help you and rectify any problems.
All complaints must be received in writing by letter or email within 28 days of returning from your holiday for the issues to be fully investigated. We aim to reply to any complaints in writing within 14 days of receipt of the letter or email of complaint, however sometimes it may take longer as we await a response from our service suppliers. We are unable to investigate any issues if they have not been reported to the hotel management during your stay.
Payment Terms and Conditions
Confirmation of Payment
Your booking invoice will be sent to you once payment has been processed, at which time all terms and conditions come into immediate effect. If you have requested a copy by email, you should receive this within 24 hours. If you have booked by telephone and have requested your booking confirmation be sent by post, you should receive this within five working days. It is the customer’s responsibility to ensure they have received their booking confirmation and reviewed that all the information provided is correct (guests names, room allocation, meals etc).
If you have not received your booking confirmation within the times stated above, please contact the Hotel so we can arrange for a duplicate copy to be sent to you.
Prices and availability are correct at time of going to press although we reserve the right to change any prices online or in our brochure at any time without prior notification. If the price of your stay is to increase or decrease after you have booked, your holiday cost will be unaffected; No refunds will be given if it is discounted later.
The Ruskin Hotel will charge child prices based on children aged 2 – 14 years of age when sharing with 2 full paying adults. Therefore, we will charge two adult prices if there are only 1 adult and 1 child sharing a bedroom.
The Ruskin Hotel accept your booking in good faith that you have read and understood the booking conditions during the booking process. As per the above information regarding child prices, if you are to select the incorrect number of adult and child prices (with child prices being based on sharing with two adults), your booking will be updated with the correct price information when it is processed by our staff who will endeavour to contact you to make you aware of the issue.
Special Requirements or Requests
Our Chef’s will, where possible endeavour to provide dietary requirements within reason, but please note this is not always possible unless prearranged and agreed prior to arrival.
Unfortunately, The Ruskin is not suitable for guests who are confined to a wheelchair or have limited mobility or unable to manage stairs. The hotel has customer lifts that are regularly maintained, however in the event of mechanical failure all guests must be able to manage using the stairs within the hotel whilst repair work is carried out. The Hotel accepts no liability for inconvenience or loss of enjoyment whilst the lift is out of order.
We do accept requests for guests with walking difficulties, such as ground and low floor bedrooms and will always endeavour to meet individual requests, however, on occasions this may not always be possible. Please note, although customers can request a room type for their stay, we cannot guarantee the room number.
Cancellation by The Ruskin Hotel Blackpool
Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur because of any such cancellation or change.
Advance Purchase Rates
In the event of having to cancel, 100% of the monies paid to secure the booking will be retained.
You may cancel, with no further charge above the deposit, until midnight the day prior to arrival.
You will be charged the total rate if you fail to cancel prior and fail to arrive.
Cancellation by You
Please ensure that all members of your party have private holiday insurance to protect them from financial loss in the event of cancellation due to illness.
Any cancellation must be received in writing, either by email or by post. Any applicable refund will be made by cheque and dispatched within 28 days from receipt of cancellation.
For customers who pay in full at the time of booking, a deposit will still be charged in the event of a cancellation; the deposit amount will be explained to you at the time of booking and confirmed on your booking invoice.