Information – The Ruskin Hotel, Blackpool.

1. Introduction

At the Ruskin we take the needs and equal treatment of all our guests extremely seriously. We are committed to ensuring as many of our facilities and services are accessible to all.

If during your stay you feel there is something we could do to assist you, or make your stay more comfortable, please allow us the opportunity to do so by contacting Reception.

      2. Bookings and Pre-Arrival

For details of how to book, or how to obtain information prior to arrival, please contact us via our website or from the hotel direct 01253 624063. Contact details can be found in the ‘Contact us’ section at the end of this document.

3. Arrival and Car Parking Facilities

Directions to the hotel, and details of local transport options, can be obtained on our website or by contacting the hotel direct.

The hotel has limited Garage parking spaces which must be pre-booked. We do not have dedicated disabled parking bays, blue badge holders can park for free in any of the parking bays in front of the Hotel but NOT the loading bay. Please display your badge but not your clock.

At the main entrance, access ramps have been installed to facilitate access for wheelchair users.

4. Main Entrance and Reception

Reception operates 24 hours a day, Reception Team Members are available to assist any guests who may be unfamiliar or unable to use the facilities or require assistance.     

Payment of hotel bills is made at check in. Our payment systems are set up to accept a signature instead of a PIN number for guests who have arranged this via their bank or building society.

Clipboards are available to assist any guests who have difficulty accessing the Reception desk.

Guests are advised to inform Reception at check in if they will require any assistance in the event of a fire evacuation.

5. Public Areas – General

Access around the public areas of the hotel are generally by means of level access or incorporating the use of lifts.

For reasons of fire safety, the circulation corridors of our hotels are subdivided at regular intervals by self-closing, fire resisting doors.

6. Bars and Restaurants

Rolys Bar and Rembrandts Cabaret Lounge are both located on ground level and have no access concerns.

Rubens Restaurant is located on the lower ground floor and can be accessed via any of our 3 lifts.

We have two accessible toilet facilities. These toilets are provided with grab rails, adequate transfer space, accessible sinks with lever taps and emergency alarm pull cords, these are located on the ground floor and are clearly signed.

Our Team Members will also be happy to take guests through the menu options if requested.

Table service is provided in our restaurant.

In restaurants where breakfast is provided by means of a self service buffet, our Team Members will be happy to provide assistance upon request.

A range of seating options is provided throughout our bars and restaurants, offering a reasonable degree of choice and flexibility.

Many of the televisions in our bar areas can be set to display subtitles and these can be displayed upon request.

7. Meeting, Function, Conference Rooms and Retreat Wellness

Our meeting room facilities – Regency Suite, on the lower ground floor can be accessed via our lifts and then ramp access is required, this can be arranged by speaking to any member of the team.

If you wish to book a meeting room, we strongly recommend that you discuss your requirements with the hotel direct.

Please notify the function or conference organisers in advance if any additional services are required.

Retreat – our wellness centre is located on the lower ground floor and can be accessed via either lift, please speak to a Retreat team member to discuss your requirements for access to the facilities.

8. Bedrooms

We have one fully adapted bedroom at the Ruskin, this is a 2 bedroom suite on the ground floor and can sleep up to 3 guests. This is a Premier room and as such has an upgrade supplement, the same as our other non-adapted Premier rooms.

We also have rooms which are suitable for guests with limited mobility, that are on lift level throughout the building.

The dimensions and nature of the facilities available in our bedrooms may differ between rooms depending on factors such as the age, design and layout of the building.

Most beds provided in our bedrooms should be 480mm in height. This is in accordance with the standards recommended in British Standard 8300:2009 ‘Design of buildings and their approaches to meet the needs of disabled people – Code of Practice’. This height is recommended as it corresponds to the seat height of most wheelchairs and, therefore, facilitates transfer between the wheelchair and the bed.

However, we appreciate that some guests may prefer a higher bed and, if given sufficient advance notice of this at the time of booking, we can arrange to have the bed raised.

Unfortunately, we cannot provide mobile hoists. However, should a guest wish to bring their own mobile hoist we can arrange to have the bed raised to accommodate its use, if given sufficient advance notice of this at the time of booking. There are a limited number of rooms that this is possible for, and they are all premier rooms.

All bedrooms are provided with a desk and chair. Where space permits a tub chair and small table are also provided. If during your stay you would like the bedroom furniture rearranged, or an item of furniture removed or provided, please contact Reception and we will do our utmost to assist.

The flooring in bedrooms is short pile carpet.

Televisions with a remote control are provided in all bedrooms. These televisions have the facility to display subtitles. 

Fire evacuation procedures are displayed on the back of the bedroom door. Guests are reminded to inform Reception if they would require any assistance in the event of a fire evacuation. All guests must be capable of descending one flight of stairs in the event of an evacuation.

In accordance with our policy and government guidelines, all of our hotel bedrooms are No Smoking.

9. Bathrooms

All our bedrooms have en-suite bathrooms.

Some of our bathrooms are fitted with shallow baths, with the bath rim at the same height as the majority of wheelchair seats (480mm), and grab rails around the bath. These aid transfer from a wheelchair to the bath.  

Soap is provided in soap dispensers.

Bathroom floors are of a non-slip material.

Bathmats are provided in all rooms.

10. Additional Information

Registered Assistance dogs are welcome at The Ruskin.

Our Team Members receive disability awareness training.

Where there are bedrooms above the ground floor, the fire evacuation procedure may involve wheelchair users being directed to a safe refuge in the first instance.

Unfortunately, we cannot offer personal care. Where personal care is required, we recommended that guests contact their own local social services who may be able to advise them of approved care services local to the hotel.

Should you require assistance during your stay please contact Reception and our Team Members will be happy to do all that they can to assist.

Enjoy your stay with us at The Ruskin – please remember we are here to help.